Appointment Booking Now Available in Voice AI

Modified on Mon, 12 May at 8:28 AM

Overview

Appointment booking using AI agents streamlines scheduling by automatically offering and confirming meeting slots based on predefined rules. No separate workflows or booking links are needed. If a contact’s email is missing, the agent will prompt for it before proceeding.

Note:

To enable this feature, go to Settings > Labs > Enable Appointment Booking for Voice AI.

What’s New?

Calendar Selection:
Choose which calendar the AI agent uses for booking.
Days of Offering Dates:
Set how many consecutive days of slots to offer (e.g., 3 days).
Appointment Slots Per Day:
Define the maximum number of slots per day (e.g., 3).
Hours Between Slots:
Specify the gap between appointments in hours (e.g., 3).

Note

: If the contact’s email is missing, the AI will request it before proceeding with a booking.

What Does This Mean?

Enhanced Availability:
Reduce manual scheduling and prevent double‑booking.
Seamless Experience:
Offer and confirm appointments without leaving the call.
Improved Efficiency:
Automate scheduling tasks, saving time for both agents and contacts.

Use Cases

Sales Meetings:
Automatically offer available time slots to prospects during discovery calls.
Support Calls:
Schedule follow‑up sessions with customers within the same conversation.
Service Appointments:
Book on‑site service slots for field technicians without additional workflows.