Knowledge Base Integration Now Available in Voice AI!

Modified on Thu, 22 May at 1:29 PM

Overview

We’ve rolled out an exciting new upgrade to Voice AI:

Knowledge base integration

, powered by smart trigger prompts and dynamic query resolution.

You can now assign a

dedicated knowledge base

to each Voice-AI agent. When a user’s spoken input matches a

custom trigger

, the agent will automatically search the knowledge base and return the

most relevant, contextual response

ensuring intelligent, accurate, and timely interactions.

This enhancement lives under

Agent Goals

(available in both

Basic

and

Advanced

modes), giving you more control over how and when your voice agents respond using your own knowledge resources.

Why it matters

Smarter Conversations
: Agents can answer with precision by tapping into the right content at the right moment.
Faster Setup
: No need for hardcoded responses; just link a knowledge base and go.
Scalable & Future-Proof
: Updating your knowledge base automatically improves agent replies, with zero code changes.

What’s new?

Per-Agent Knowledge Base Assignment
: Attach a unique knowledge base to each voice agent to reflect its use case or audience.
Trigger-Based Invocation
: Set a trigger prompt that determines when the knowledge base should be tapped—based on the user’s intent.
Dynamic Query Matching
: Once triggered, the agent interprets the full user query and fetches the most relevant knowledge base content.
Seamless Maintainability
: Any changes to the linked knowledge base instantly reflect in live conversations—no extra logic needed.
Create a new Knowledge Base
: Click on the
Create New
Button to create a new Knowledge Base, and link it with your voice agent.

Points to Note

You’ll find this configuration under Voice AI Agents, select your Voice AI Agent,
Agent Goals > Knowledge Base
, whether you're in Basic or Advanced mode.
Ideal for
FAQ handling
,
product info delivery
, and
domain-specific voice workflows
, making your agents more context aware.
Only one
Knowledge Base per Voice AI Agent
is supported.