We’re thrilled to announce a powerful set of enhancements designed to supercharge your mobile Conversations experience! The latest update brings Trigger Links, Custom Values, WhatsApp Flows, and Organized Snippet Folders right into your pocket. Whether you’re driving engagement, simplifying personalization, or working faster with reusable content, managing customer conversations from your mobile app just became smarter, faster, and easier than ever before.
1. Trigger Links (Now on Mobile!)
Trigger Links allow you to insert trackable URLs into messages. You can now monitor link clicks and trigger automated follow-ups or workflows when a recipient interacts with your link. It’s a game-changer for lead generation, customer journeys, and tracking engagement—all within mobile Conversations.
2. Custom Values in Conversations
Save time and personalize at scale. With Custom Values, you can insert predefined variables (like contact names, appointment dates, account details) into your outgoing messages. It helps you send dynamic, error-free communication in just a tap.
3. WhatsApp Flows Support
For businesses using WhatsApp, Flows provide structured, interactive message templates with custom call-to-action (CTA) buttons. Think of it as building micro customer journeys within a chat—e.g., letting customers schedule appointments, confirm orders, or submit forms—all from a single interactive WhatsApp message.
4. Integrated Snippet Folder System
Snippets are reusable text blocks designed to speed up responses. You can now organize your snippets into folders and search across them by keyword or name. Whether it’s FAQs, pricing info, appointment instructions, or onboarding responses—everything is now neatly organized for faster access.
How Does This Benefit You?
Save Time: Automate repetitive tasks like sending info, links, or updates at lightning speed.
Increase Engagement: Track customer interactions and create automations to follow up instantly.
Improve Personalization: Add dynamic fields to messages for highly personalized communication without manual effort.
Streamline Conversations: Access and reuse common responses from organized Snippet folders.
Enhance WhatsApp Experiences: Use interactive flows to reduce friction and drive immediate action from customers inside WhatsApp chats.
This update turns your mobile Conversations into a true customer engagement command center!
How to use it?
Open any conversation inside your mobile app.
Tap the “+” icon in the text entry box.
Choose from:
Trigger Link: Select or insert a trackable URL.
Custom Value: Pick a variable from your list to insert into your message.
WhatsApp Flow: Select a preconfigured interactive WhatsApp template with CTA buttons.
Snippets: Search or browse folders to insert ready-made responses.
You now have all your communication power tools in one place—anytime, anywhere.
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