Reactivate Your Account — Now with Plan Flexibility

What’s New: 

We’ve enhanced the reactivation process, making it easier for returning users to come back to the platform — on their own terms. 

How It Works: 

1. On the reactivation screen, click " Modify Subscription"

2. Select "Downgrade Plan"

3. Choose your preferred plan from the list 

4. Provide a reason for downgrading (optional but helpful) 

5. Confirm, and you're reactivated — instantly! 

 What’s Next: 

 Manage Cards + Request Financial Support Options 
We’re integrating these features into the same in-app flow to further simplify account reactivation. 

Handling Downgrade Exceptions 

If a user isn’t eligible for a downgrade (e.g., due to SaaS mode being enabled or having too many locations), we currently direct them to support. 

We’ll closely monitor ticket volume related to these cases post-release and plan for advanced downgrade logic if needed.