We’ve rolled out a new email verification step in the A2P brand registration process to strengthen platform security and ensure Brand ownership.
What’s New:
When registering an A2P brand, users are now prompted to verify their email address by entering a 6-digit OTP (One-Time Password) sent to their inbox.
- Seamless modal-based verification flow
- 6-digit OTP sent to the entered email
- Resend option available after 60 seconds
- Max 3 verification attempts and 2 resends
- Automatic progression upon successful verification
Updated User Journey:
- User fills in A2P brand registration form
- Enters a valid email and clicks “Continue”
- Sees modal: “Verify your Email Address”
- Receives and enters 6-digit OTP
- Correct OTP → proceeds to next step
- Incorrect OTP → error message shown
- Option to Resend OTP becomes available after 60s
Why It Matters
:This new step strengthens the integrity of brand registrations and helps protect the platform from misuse—without disrupting the experience for legitimate users.
New Verification Experience:
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