We’re excited to announce a powerful enhancement to Reputation Management — AI-Powered Review Summaries are now live!
What’s New?
With this release, users can now quickly understand customer sentiment with intelligent summaries of reviews across all connected location pages.
Here's what's included:
- AI Summaries Across Pages: By default, the system provides a combined AI-generated summary of reviews from all connected locations, offering a holistic view of customer feedback.
- Filter by Page and Timeframe:Users can narrow down the AI summary using filters for specific review pages and custom date ranges to get more focused insights when needed.
- Summary Highlight Tags:Automatically generated highlight tags surface recurring themes and popular topics from reviews — such as “responsive staff,” “clean facilities,” or “long wait times” — to help businesses act on what customers care about most.
Coming Soon: Permissions for Accounts
To give you more control, we’re also introducing permissions functionality soon. This will allow accounts to disable AI summaries for specific accounts, tailoring the experience to each client’s needs.
How It Works
- Navigate to Reputation → Reviews.
- Customize the Time frame and Reviews Pages.
- Checkout the review sentiment of your customers in an instant.
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