SMS Review Requests – Create & Use Custom Templates for Recurring Messages

Modified on Mon, 11 Aug at 8:07 AM

You asked for more personalization — and it’s here! Users can now create, edit, and assign custom SMS templates for their recurring review requests, giving you more control over tone, branding, and customer engagement. 

What’s New?

Create Custom SMS Templates for Recurring Requests

Personalize your recurring review requests using:

Your own message templates
Pre-built templates
Smart custom fields like {{contact.first_name}}

Dynamic Image Support with URLs (NiftyImages Compatible)

No more sending the same static image! You can now:

Add dynamic image links for each contact
Personalize images using merge fields (e.g., first name)
Send unique visuals for every review request ?

What You Can Do:

Craft on-brand, personalised follow-ups with saved SMS templates
Use merge tags in image URLs to send personalised graphics
Improve engagement and review completion rates
Manage & preview everything before you hit send

Navigate to:

Reputation → Settings → SMS Requests

Manage templates, set defaults, and personalize your recurring flow
(And yes — dynamic image support works via image links now!)

We’re always looking for ways to make review collection smarter and easier.