We’ve implemented a range of enhancements that make managing reviews across various platforms more seamless and efficient. From improved contact search to simplified integration suggestions, these updates are designed to save you time and give you greater control.
Key Highlights:
1. Real-Time Review Notifications
Stay informed! You’ll now receive notifications whenever new reviews come in from ALL your connected review platforms — no more guessing or manual checking.
2. Custom Integration Link Submission
Have a review platform you’d like us to integrate with? You can now submit custom platform links directly from your dashboard.
This helps us prioritize the platforms that matter most to you!
3. Improved Contact Search in Review Requests
We’ve resolved a long-standing issue where searching for contacts by email or phone number when sending a review request was challenging.
It’s now faster, more accurate, and works as expected.
4. Custom Fields Support in SMS Review Requests
You can now configure and insert custom fields when sending SMS review requests — enabling hyper-personalized messages that drive engagement.
5. Override Review Request Links in Workflows
- Take full control of your review request journeys:
- Override the default review link in SMS, Email, or WhatsApp.
- Create workflow variations based on review platforms or destinations (e.g., one for Google, one for Facebook). 
Where to Find These Improvements:
• Review Notifications: Automatically appear as reviews come in
• Integration Requests: Available under Settings > Integrations
• Review Request Contact Search: Located in Reputation > Send Review Request Modal
• Custom Fields & Link Overrides: Available within SMS Review Request Actions and in Workflows
Why This Matters:
• Stay Informed – Never miss a review again
• Shape Our Roadmap – Let us know which platforms are important to you
• Send Faster Requests – Quickly find the right contact to follow up withThis update is now live!
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