LC Phone Pricing & Billing Guide

Pricing based on the most used Product Categories

This pricing guide outlines costs based on the most commonly used product categories — including local/toll-free numbers, messaging (SMS/MMS), voice calls, and optional rebilling charges for SaaS accounts.

Please Note: A list of country-specific prices are linked at the bottom of the page.

1. Phone Numbers

All the phone numbers are charged monthly based on the number types. Below is the list of pricing for different number types available in the US/Canada:

• Local Numbers: $1.15 / month

• Toll-Free Numbers: $2.15 / month
  
  

For all the other countries, the pricing will also be based on the platform's pricing.

2. Messaging Service - SMS

The SMS pricing is based on the number of segments a message has, the pricing in US/Canada is as follows:

This pricing is both for the local and toll-free numbers. For all the other countries, the pricing will also be based on the platform's pricing.

We have updated pricing for a few countries for Messaging Service - SMS, below are the updated prices per segment:

3. Messaging Service - MMS

The MMS pricing is based on the number of segments a message comprising of, the pricing for US/Canada is as follows:

For all the other countries, the pricing will also be based on the platform's pricing.

Tip: For calculating segments and understanding more about how to calculate the per SMS and MMS cost, refer to How to Calculate SMS and MMS Costs.

4. Voice Calls

The Voice calls pricing is based on the duration of the call in minutes, the pricing for the US/Canada is as follows:

• Outbound Call: $0.0216 / minute. Includes:

  • Outbound USA: $0.014 per minute

  • Client Minutes: $0.004 per minute

  • Conference: $0.0036 per minute (2 legs x $0.0018 per minute)

• Inbound Call:

  • If answered on Web/Mobile app/deskphone: $0.0125 / minute. Includes:

    • Incoming call USA: $0.0085 per minute

    • Client minutes: $0.004 per minute

  • If answered on USA Phone Number: $0.0225 / minute. Includes:

    • Incoming call USA: $0.0085 per minute

    • Outgoing call USA (to your Phone Number): $0.014 per minute
      
      

The Voice calls to Alaska and Yukon Territory will not be charged based on the above prices. For all the other countries, the pricing will also be based on the platform's pricing.

Please Note: The outbound calls have 2 legs, so the cost of an outbound call will be $0.0180 ($0.014 for Outbound call + $0.004 for the webApp/MobileApp leg, which dialer uses to initiate the call (Client Minutes)).

5. Number Intelligence

Number Intelligence is a bundle of three functions. All three are turned on/off together, refer to Number Intelligence - Number Validation, Spam Detection, and Unknown Caller.

• Number Validation ($0.005/call): before sending an SMS, check if the number is valid, if invalid do not send the SMS.

• Spam Detection ($0.005/test): when receiving an incoming US call, test it for spam, mark it "spam likely" if it fails the test.

• Name Lookup ($0.01/lookup): when receiving an incoming US call, if the number is not on a contact or the contact name is empty, look up the caller's name.
  
  

Number Format Lookups: All the number formats look up to support calls are free of cost.

6. Other Charges

Below are some additional categories that are also charged at the same price as Twilio:

• Client Minutes for Calling ($0.004 per minute, already included in the outgoing call charges shared above, SaaS rebilling applies)

• Call Recording ($0.0025 per minute of recording, SaaS rebilling applies)

• Call Recording storage ($0.0005 per minute of recording per month, SaaS rebilling applies)

• Call Transcription ($0.024 per minute, SaaS rebilling applies)

• Answering Machine Detection ($0.0075 per call where it is used, SaaS rebilling applies)

• Voicemail drops ($0.0180 / minute, SaaS rebilling applies, same charge as an outgoing call)

• Conference Calls ($0.0018 - $0.0040 per minute per participant depending on region used, SaaS rebilling applies)

• US: $0.0018 /participant/minute
  
• Dublin: $0.0025 /participant/minute
  
• Tokyo: $0.0030 /participant/minute
  
• Singapore: $0.0030 /participant/minute
  
• Sydney: $0.0030 /participant/minute
  
• Sau Paulo: $0.0040 /participant/minute
  
• Conference Call is used for all outgoing calls. It is also used for Incoming calls that are transferred.
  
  

• Carrier Charges
  1. SMS carrier fees are charges that are applied by the recipients carrier to the sender, These charges + SMS charge is the total cost to send an SMS. Some carriers charge fees on long code SMS (messages sent from a 10-digit US/Canada number). Other carriers only charge fees for SMS sent from a Short code number.
     
     
  2. There are additional carrier fees per message that are automatically applied based on the end-user's destination and carrier.
     

Frequently Asked Questions

Q: Why am I being charged for incoming SMS?

The software charges for both inbound and outbound SMS at the same rate.

Q. Will SaaS re-billing work if I move your account on the platform?

Yes, SaaS rebilling will continue to work with the platform.

Q. Which categories have a 10% discount applicable?

Phone Numbers [Only US and Canada] [For all types of numbers]

SMS [Only from US/Canada to US/Canada] [For both Inbound and Outbound]

Voice Calls [Only from US/Canada to US/Canada] [For both Incoming and Outgoing Calls] [Excluding products mentioned in Other Charges]

Q. I was billed $20 right away. However, I haven't called anyone yet and have only created one phone number. Is this expected?

Yes, the wallet would have auto-recharged as soon as the balance is below the amount set in the wallet configurator.

Q. Will I be charged if I encounter an error when sending an SMS?

If there's an internal error with the software before the message is handed off to the phone provider, you won't be charged. However, charges apply to every message where a delivery attempt has been made, regardless of the final delivery status. This includes messages sent from toll-free numbers, A2P numbers, and those not deliverable due to country restrictions or other factors. We urge users to be fully informed and cautious before sending messages, as refunds will not be provided for undelivered SMS.

Q. What can I do to avoid charges related to call recording storage?

To avoid getting charged for call recordings done earlier, you can request to delete all call recordings.

Q. Why do I pay for Conference Call charges for all outgoing calls (even the ones without call transfer)?

Our outgoing call flow is optimized to be seamless, with lower waiting times and quicker transfers. Thus, we initiate a Conference Call for all outgoing calls as per our standard call flow implementation.